SHIPPING + RETURNS

SHIPPING

Please allow 10 to 15 business days for your bag(s) to be shipped. All bags are handmade and made to order in the USA. Although we generally aim to ship your order out sooner. Custom bags may take the full 15 business days.

Custom bags, phone cases and limited edition items are final sale and can't be returned. 

You will receive a USPS tracking number by e-mail when your order is ready to ship. 
Please make sure to check your spam if you haven't received it and please allow up to 48 hours for the tracking number to be scanned and provide an ETA.

We are not responsible for shipping delays or lost packages after your order has shipped. 

RETURNS

Bags can be exchanged within 5 days of receipt, with the exception of custom bags, phone cases and limited edition items.
Please use the contact form or email shop@ayjaythelabel.com if you have any questions or concerns and we'll be happy to help you. 

INTERNATIONAL CUSTOMS

We ship from California, USA. Please check with your country’s local customs office beforehand to make sure any customs fees are due upon delivery. We are not responsible for any taxes & fees your country may charge upon delivery. These taxes & fees are non-refundable and out of our control.

CARE

All bags are 100% cotton and machine washable on delicate and air-dry.
Wash inside out.
We are not responsible for any damage to the bags when washed.

WHOLESALE & CUSTOM PROJECTS

We offer whoelsale pricing on orders of 50+ bags and we also take on custom creations & projects for brands, events or special occasions. Please use the contact form "wholesale + projects" or email shop@ayjaythelabel.com.