Contact

All bags are handmade and made to order therefor take 10-15 business days (not including weekends or Holidays) to ship. Please check your order date before contacting us regarding delivery date. As soon as your order is shipped you'll receive a tracking number by e-mail. Please check your spam if you didn't receive it.

Feel free to contact us below, if the 15 BUSINESS day mark hasn't passed, or email shop@ayjaythelabel.com.

Please allow 2-3 business days for a reply although we generally try to reply faster.

*NO PR, WHOLESALE OR UGC INQUIRIES AT THIS TIME

Please check if your order has passed the 15 business day mark before inquiring about delivery. You can customize your bag at the section "custom bag" however name, initials or other customizations are not available at this time.