SHIPPING + RETURNS

SHIPPING + RETURNS

PROCESSING TIME
AYJAY is an American-made small business where bags are individually made to order by hand in the USA. No overseas factories, fast fashion or mass production. Therefore bags may take up to 10-15 business days to ship, although we generally aim to ship sooner. Custom bags may take the full 15 business days. Phone & air-pod cases ship within 1-3 business days and ship separately from all bags.

SHIPPING
We ship internationally. US orders ship free over $100. 
Express orders are handled with priority. 
If you need to change your shipping address, please contact us as soon as possible at shop@ayjaythelabel.com and mention your order number.

CANCELLATIONS
Orders may be canceled within 12 hours of placing your order. Phone & air-pod cases are printed fast and may not be canceled anymore after the 12 hour window.
Please contact us immediately at shop@ayjaythelabel.com if you'd like to make any changes or cancel your order.

RETURNS & EXCHANGES
Bags may be exchanged within 3 days of delivery with the exception of custom bags.
Phone cases, custom bags and air-pod cases are final sale and can not be returned. Items purchased on sale or with a discount code are finale sale.

Please contact us at shop@ayjaythelabel.com if you have any questions or concerns.

TRACKING
You will receive a USPS tracking number by e-mail once your order is ready to ship. 
Please make sure to check your spam and allow up to 24-48 hours for the tracking number to be scanned and update with an ETA.

ROUTE PROTECTION
We are not responsible for shipping delays or lost packages after your order has shipped. Route shipping protection can be added to your cart for shipping insurance.

INTERNATIONAL CUSTOMS
We ship from California, USA. Please check with your country’s local customs office beforehand to make sure any customs fees are due upon delivery. We are not responsible for any taxes & fees your country may charge upon delivery. These taxes & fees are non-refundable and out of our control.

CARE
All bags are 100% cotton and machine washable on delicate and air-dry. 
Wash inside out.
We are not responsible for any damage to the bags when washed.

WHOLESALE & CUSTOM PROJECTS
We offer wholesale pricing on orders of 50+ bags and we also take on custom creations & projects for brands, events or special occasions. Please use the contact form "wholesale + projects" or e-mail shop@ayjaythelabel.com.