AYJAY LLC

When will my bag be shipped?

Please allow up to 6-8 business days for your bag(s) to be shipped as all bags are handmade and made to order. U.S. You will receive a tracking number by e-mail when your order is ready. (Please check your spam). We are not responsible for shipping delays or lost packages after your order has shipped. 

Where do you ship from?

All bags are handmade in the USA and ship from California, USA. We offer worldwide shipping and all orders are shipped with a tracking number. Please check with your country’s customs office beforehand to make sure any customs fees are due upon delivery. We are not responsible for any taxes & fees your country may charge upon delivery. These taxes & fees are non-refundable. 

Can I return my bag or cancel my order?

Bags can be returned within 14 days of receipt. Please email shop@ayjaythelabel.com if you have any questions or concerns. 

Can I wash my bags?

All bags are 100% cotton and machine washable on delicate and air-dry.
We are not responsible for any damage to the bags when washed.

Do you offer customized bags?

Yes, you can go to the "custom bag" section on our website and choose your own outer fabric, inner fabric and zipper color. Add the listing to your cart and add to the notes at checkout which fabric option you'd like for your custom bag. Initials are not available at this time.

Do you offer wholesale?

Yes, please email shop@ayjaythelabel.com with your store name and website if you’re interested in placing an order over 50+ makeup bags for wholesale purposes.