FAQ

Where do you ship from?

All bags are handmade in the USA and ship from California, USA. We offer worldwide shipping. Please check with your country’s customs office beforehand to make sure any customs fees are due upon delivery. AYJAY LLC is not responsible for any taxes & fees your country may charge upon delivery. These taxes & fees are non-refundable. 

When will my bag be shipped?

Please allow up to 8-14 business days for your bag(s) to be shipped. U.S. orders are fulfilled by USPS. You may receive a shipping notification when your order is being prepared. If you haven't received a tracking number yet, please check your spam inbox first. Please allow 1-2 business for orders to start tracking. We are not responsible for shipping delays or lost packages after your order has shipped. 

Can I return my bag or cancel my order?

We do not accept returns or cancellations as each bag is handmade to order, we can only accept returns if an item is damaged upon arrival during transportation only. Please email shop@ayjaythelabel.com if you have any questions or concerns. 

Do you offer customized bags?

Yes! You can go to the "custom" section on our website and choose your own outer fabric, inner fabric and zipper color. Add the listing to your cart and add to the notes at checkout which fabric option you'd like for your custom bag. Name or initials are not available at this time.

My order hasn’t arrived yet. What should I do?

Please allow up 10-15 business for your order to arrive as all bags are handmade and made to order in the USA.

Do you offer wholesale?

Please email shop@ayjaythelabel.com with your store name and website if you’re interested in placing an order over 50+ makeup bags for wholesale purposes.