FAQ

Where do you ship from?

All orders ship from the United States of America and we offer worldwide shipping. Please check with your country’s customs office beforehand to make sure any customs fees are due upon delivery. AYJAY LLC is not responsible for any taxes & fees your country may charge upon delivery. These taxes & fees are non-refundable. Please be aware that all shipments to Europe require customs fees & taxes to be paid upon delivery.

When will my bag be shipped?

Please allow up to 5-7 business days for your bag(s) to be shipped. U.S. orders are fulfilled by UPS. You may receive a shipping notification when your order is being prepared. However please allow 1-2 business for orders to start tracking. All orders will arrive within 3-5 business days once shipped. We are not responsible for shipping delays or lost packages after your order has shipped. Please contact your local USPS office.

Can I return my bag?

Each bag is handmade to order, we can only accept returns if an item is damaged upon arrival during transportation. A video of the damaged item must be sent within 24 hours of receipt. A damaged bag must be returned within 5 business days of receiving the bag for replacement. Please email shop@ayjaythelabel.com if you have any questions or concerns. 

Do you offer gift wrapping?

Yes! You can choose to add a pink gift box (white ribbon and logo) at checkout or when you add your bag to your cart. You can also add a personalized message.

Do you offer costum bags?

Yes! You can go to the "make your own bag" section and choose your own outer, inner fabric and zipper color. Name or initials are not available at this time.

My order hasn’t arrived yet. What should I do?

Please allow up 10-15 business for your order to arrive (even if the shipping label has been created) and contact UPS to file a claim if your order hasn’t arrived (yet). We are not responsible for any bags that are lost during transportation therefor we are unable to refund your order.

Do I have to pay customs fees?

For shipments to the U.S., there are no custom fees to be paid. Taxes are automatically calculated at checkout if applicable. Please note that shipments to Europe require customs fees + taxes to be paid at delivery.
Please check with your country’s customs office beforehand to make sure any customs fees have to be paid outside. All shipments depart from the United States of America. Customs fees and taxes are not included at checkout for international orders. We are not responsible for customs fees and taxes nor are they refundable.

Custom and personalized orders:

Feel free to message me with any request (zipper color, interior color, sizing) as I will do my best to make a custom AYJAY design for you. Custom orders must be placed beforehand.

Wholesale availability:

Please email shop@ayjaythelabel.com with your store name and website if you’re interested in placing an order over 50+ makeup bags for wholesale purposes.